Terms and Conditions
1. About these terms
Please read these terms carefully before using this website or buying from us.
This website, our store at stan.store/phoenixautos, and any related pages (together, the "Site") are run by Phoenix Automobiles ("we", "us", "our" or the "Company").
By using the Site or buying a product or service from us, you agree to these terms. If you do not agree, please do not use the Site.
Nothing in these terms affects your legal rights as a consumer under UK law.
2. Using our content
Everything on the Site and in our products belongs to Phoenix Automobiles or the people we license it from. This includes guides, checklists, templates, videos, text, images, graphics, recordings and the look and design of the Site (together, the "Content").
When you buy a product, we give you a personal, non-exclusive, non-transferable licence to use it for your own purposes. This means you may not:
- copy, share, resell, upload or distribute the Content, in whole or in part
- use the Content for any business or commercial purpose
- change the Content or pass it off as your own
unless we have given you written permission first.
All trade names, trademarks, images and personal information shown in the Content belong to us or are used with permission. Nothing in these terms gives you the right to use them.
We may remove any content or close any account that we reasonably believe breaks these terms, breaks the law, or infringes someone else's rights.
If you think your work has been copied. If you believe the Site or our Content uses your work without permission, email us at phoenixautomobiles@outlook.com. Please include your name and contact details, a description of your work, where it appears on the Site, and any registration details for your copyright or trademark.
3. Information and car-buying disclaimer
We work hard to keep our Content accurate and up to date. But rules, prices and charges (such as road tax, ULEZ and Clean Air Zone charges) can change, and we cannot promise that every detail is correct at the time you read it. Always check official sources, such as GOV.UK and Transport for London, before making a decision.
Our guides and advice are general information to help you buy a car. They are not a substitute for a professional vehicle inspection, a mechanic's report, or legal or financial advice. Every car, seller and situation is different. Any decision to buy a car, and the car you choose, is your own responsibility.
We do not promise any particular result from using our Content, including that you will save money or avoid every problem with a car.
4. Buying digital products
Payment. You agree to pay for everything you buy from us and to give us a valid payment method. Payments are processed by our checkout provider. Our prices may change at any time, but a change will not affect an order you have already paid for. We do not refund the difference if a price later goes down or a promotion runs.
Immediate access and your right to cancel. Our digital products, such as guides and checklists, are available to download straight after you pay. By completing your purchase, you ask for immediate access and acknowledge that you lose your 14-day right to cancel once the download is made available to you. This means we do not offer refunds if you simply change your mind.
Faulty or misdescribed products. This does not affect your rights under the Consumer Rights Act 2015. If your file is faulty, will not open, has missing pages, or does not match its description, email us at phoenixautomobiles@outlook.com. We will replace it or put it right. If we cannot, you may be entitled to a partial or full refund.
Problems with delivery. If a product becomes unavailable after you pay but before you download it, we will refund you. If a technical problem stops or seriously delays your download, we will either send you a working copy or refund the price you paid.
5. Calls and bookings
If your purchase includes a call with us, you are responsible for booking it.
Cancelling or rescheduling. If you need to cancel or move your call, email phoenixautomobiles@outlook.com with the subject "CALL CANCELLATION – [date and time of your call]" at least 48 hours before your call. We will then rebook it for you.
Missed calls. If you do not turn up, or you cancel with less than 48 hours' notice, you lose that call and it will not be refunded.
Booking soon after you buy. If you book a call to take place within 14 days of buying, you ask us to provide the service within your cancellation period. If you then cancel within 14 days but before the call happens, you will get a refund. Once the call has taken place, it cannot be refunded.
6. Liability, third-party services and indemnity
What we are responsible for. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breaching your legal rights as a consumer.
What we are not responsible for. Our products are for personal use only. We are not liable for any loss of profit, business, revenue or opportunity. We are also not responsible for:
- decisions you make about buying, selling or financing a car, or the condition of any car you buy
- losses that were not foreseeable when you bought from us
- the Site being unavailable from time to time, or for errors that we fix within a reasonable time
Third-party services. We are not responsible for problems caused by services we do not control, such as Stan, Stripe or other payment providers, your internet provider, or your device and software. Any such problem is covered by your agreement with that provider.
We may limit or end your access to the Site if you break these terms.
Security. We take reasonable steps to keep the Site and your information secure, but no online system is completely secure.
Indemnity. If you break these terms or the law, misuse the Site, or share or resell our Content without permission, you agree to cover any reasonable costs and losses this causes us, including reasonable legal fees.
7. Privacy, emails and feedback
Your information. We only use your personal information to deliver what you buy, contact you about it, and run our business. We will not sell it or share it with third parties, except where we need to by law or to enforce these terms. Our Privacy Notice explains this in full.
Emails. When you buy from us, we will email you about your order, including your download and any important updates. We will only send you marketing emails, such as news about new products or services, if you have agreed to receive them. You can unsubscribe at any time using the link in any email.
Feedback. If you send us comments, ideas or suggestions, we may use them to improve our products and services without paying you or crediting you. If you send us a review or testimonial, we will only publish it with your permission.
8. Governing law, changes and contact
Governing law. These terms are governed by the laws of England and Wales. Any dispute will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring a claim in your local courts.
If part of these terms is invalid. If a court decides that any part of these terms is unlawful or cannot be enforced, the rest of the terms will still apply.
Changes to these terms. We may update these terms from time to time by changing this page. The terms in place when you made your purchase will apply to that purchase.
Contact us
Phoenix Automobiles
30 Ebenezer Street, Birmingham, B1 2SL
Email: phoenixautomobiles@outlook.com
Store: stan.store/phoenixautos